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Infrastructure Analyst

 

Description

KES is seeking an Infrastructure Analyst to join our global support team. This position is a member of the Koch Engineered Solutions (KES) Infrastructure and Operations Team and is based out of Langley BC. As part of KES IT Team, this role provides on-site support for Genesis Robotics, and is part of the global IT team for Koch Engineered Solutions.

What You Will Do In Your Role

  • Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Manage communication with stakeholders regarding service provision and outages.
  • Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams. 
  • Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, compute clusters, printing, scanning, and more.
  • Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
  • Provide day to day operational support for system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative.
  • Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
  • Understand and translate business requirements and use cases into value driven actions.

The Experience You Will Bring

Requirements:

  • Exhibit strong problem solving, and decision making in a fast-paced environment.
  • Ability to prioritize day to day and longer-term responsibilities.
  • Excellent customer service, written and oral skills.
  • Ability to interact with multiple levels and functions within the organization and market.
  • Attention to detail/excellent follow-through.
  • Experience providing technical support in an Enterprise environment.
  • Strong knowledge and hands-on experience supporting the Windows platform, virtual server/storage, information security, network technologies (wired & wireless), cloud computing, structured cabling, SCCM or other RMM tool, centralized software deployment and imaging.
  • Proven experience with in-depth troubleshooting, root cause identification and problem resolution.
  • Ability to lift 35 pounds, work in various manufacturing and office environments, climbing stairs / ladders.


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