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Technical Service Coordinator

 

Description

Our Technical Support Team is looking for a new team player to increase its capability and better timely serve our KOCH ENGINEERED SOLUTIONS customers in the Middle East. As a Technical Service Coordinator, your primary focus is to provide timely technical solutions to support customers (internal and external) and coordinate technical services team within the framework of the KOCH ENGINEERED SOLUTIONS vision of delivering superior value by becoming the preferred partner. You have a strong technical and organizational capabilities combined with great communication skills and good sense of urgency, then you might be our ideal candidate.

The open position is in our KOCH ENGINEERED SOLUTIONS Dammam Facility (2nd Industrial City) in Saudi Arabia.

What You Will Do In Your Role

  • Work within Safety Rules and Regulations to ensure personal safety and that of others all the time
  • Ensure trainings, certifications and other site access requirements are fulfilled (On-shore and off-shore).
  • Address technical customer requests, seek to understand and provide a guidance for resolution.
  • Support the commercial team to provide the best value proposition to the customers.
  • Ensure the equipment, tooling, measuring devices and PPEs (calibrations, certifications, …etc.) are kept up to date.
  • Assess and coordinate technical aspects – together with Technical, Instruments and Project Management Department – all related documentation, tools and equipment’s for service jobs are available/on site.
  • Schedule and dispatch technical services’ resources to exceed customer expectations.
  • Consolidate documents to ensure the projects are invoiced in a timely manner.

The Experience You Will Bring

Requirements:

  • Engineering background will be beneficial
  • Similar experience in this role
  • Fluent in English
  • Experience with planning resources for site work in refining or petrochemical plants and/or off-shore work.
  • Excellent communication, organizational, and customer service skills.

What Will Put You Ahead

  • Customer support or field experience.
  • Fluency in Arabic.


Why Work for Koch Companies?

  • A culture that places top priority on integrity and compliance
  • Opportunity for career growth at one of the largest, financially stable companies in the world
  • Encouragement to challenge the status quo and share knowledge
  • Continued company growth due to reinvesting 90% of our earnings

 

KOCH ENGINEERED SOLUTIONS is a growing family of companies that serves customers with innovative, engineered-to-order solutions. Our future is in the development of transformational connected product platforms that integrate equipment, data analytics, closed-loop controls and services. Our equipment group business is supplying components for applications in various markets with a focus on the refining and petrochemical Industry.

The range of products includes burners, flares, thermal oxidizers, boiler burners and vapor recovery systems for John Zink Hamworthy Combustion entity, packing, demister, trays, tower internals for our Koch-Glitsch entity and heat exchanger for our Koch Heat Transfer entity.


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