Business Operations Specialist - Customer Experience
INVISTA is part of Koch Industries, one of the largest privately-owned companies in the world. This brings with it a culture of transformation and Principled Entrepreneurship® which is key to our continued success and goal of sustaining a world-class level of performance, and experience to our customers.
We are looking for an enthusiastic and entrepreneurial individual to become a Customer Experience Specialist within our team and who will thrive within our Market-Based Management® culture.
In this customer facing role you will manage the end-to-end order fulfilment process, whilst dealing with customers queries and requests on a daily basis. Within the role you will be responsible for order processing, exception management and resolution, collaborating with teams across the globe to ensure we have the right stock in region to meet customer demand, including warehousing and logistics partners.
Alongside this, we are looking for someone to identify and capture profitable opportunities which transform how work is accomplished to create superior value for the customer by solving their unmet needs.
We are seeking candidates who can pro-actively demonstrate critical and economic thinking, take the initiative and have a contribution mindset to give Invista competitive advantage in the market, someone who can prioritize their workload according to value and will excel at identifying and capturing process improvements whilst embracing existing and emerging technologies.
We are looking for:
- Someone with professional experience
- Bachelor’s Degree
- Experience in Customer Service / Account Management / Supply Chain / Logistics is preferred.
The following knowledge and skills may set you apart from your peers:
- Language skills (German preferrable)
- Knowledge in International shipping
- Experience with analytical tools
We offer you the opportunity for exposure to different levels of the organization, and dynamic career development. We empower you to identify trends & opportunities and develop your entrepreneurial skills by applying economic and critical thinking to make recommendations to the business and implement solutions. Strong communication skills combined with an ability to articulate your ideas and point of view to a wider group of stakeholders are essential. When presented with a problem or opportunity, you work with a sense of urgency to understand the value to the business, prioritize accordingly, and engage with the relevant stakeholders to drive the most optimum solution for INVISTA & our customers. The successful candidate will also advance new technology solutions and transform how work is accomplished.
At INVISTA, we strive to recognize and reward individuals in a way that motivates them to maximize their contribution to the long-term success of the business, consistent with the Guiding Principles within our Market-Based Management® culture. We reward employees for their contribution to the company's results and value created—similar to how an entrepreneur is rewarded in the marketplace. We believe this approach helps us attract and retain contribution-motivated individuals and motivates them to be principled entrepreneurs.
We offer you… dynamic career development & we will empower you to develop your entrepreneurial skills & capture profitable opportunities. We believe that people create the most value in business and in society when they are fulfilled, engaged and challenged in their role – this is why we work with you as an individual to discover how we can best apply your gifts and talents. Our compensation philosophy has an individualized approach, and we compensate each individual based on the contribution they make to the organization (through a mix of base pay, and other variable compensation schemes). In addition, you will receive private medical cover, a contribution pension, access to an Employee Assistance Programme and Life Assurance.