Sales Support Assistant
Description
Koch-Glitsch is a global leader in the design and manufacture of state-of-the-art mass transfer and mist elimination products for the chemical, petrochemical, refining, gas processing, pharmaceutical, and specialty industries. Koch-Glitsch offers a complete line of mass transfer products, including high performance and conventional distillation trays; random, severe services (grid), and structured packing in metal or plastic; and tower internals for distillation, absorption, stripping and extraction columns. Within our office in Stoke-on-Trent, Koch-Glitsch is seeking a Sales Support Assistant.
What You Will Do In Your Role
- Execute effective and efficient enquiry handling, quotation and order processing.
- Accurate maintenance & use of CRM & inhouse software systems to ensure exacting outputs.
- Contact customers by telephone or email to promote products, clarify requirements or obtain missing information.
- Regular and timely follow up of quotations.
- Expediting orders through efficient internal liaison across business departments.
- Support the development of the KES aftermarket business.
- Support internal customers with systems administration and compliance related processes.
- Effectively communicate market intelligence, trends and commercial information with key stakeholders to ensure that the KES global organization can maximize opportunities.
The Experience You Will Bring
Requirements:
- Previous experience and/or qualification in sales administration or similar role.
- General computer literacy and good familiarity with Word, Excel & CRM packages.
- Excellent written and verbal communication skills.
- An understanding of sales principles and customer service practices.
What Will Put You Ahead
- Experience in administration and high-volume office work.
- Be an independent thinker with an eye for detail.
- Strong analytical, organizational, and time management skills.
- Excellent team working, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
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