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Business Operations Specialist - Customer Experience


Our European Business Operations Team is transforming from a customer service to a customer experience team, integrating customer service, logistics and short-term supply/demand planning, whom create a competitive advantage for INVISTA while providing a superior buying experience to our preferred partners. As part of this ongoing transformation, we are looking for an enthusiastic and entrepreneurial individual who will flourish within our Market-Based Management® culture. 

At INVISTA, we strive to recognize and reward individuals in a way that motivates them to maximize their contribution to the long-term success of the business, consistent with the Guiding Principles within our Market-Based Management® culture. We reward employees for their contribution to the company's results and value created—similar to how an entrepreneur is rewarded in the marketplace. We believe this approach helps us attract and retain contribution-motivated individuals and motivates them to be principled entrepreneurs.

What You Will Do In Your Role

This customer facing role will focus on the end-to-end order fulfilment process whilst building mutually beneficial customer relationships. Within your role, you will be responsible for the order fulfilment process, including order management, exception resolution, and collaborating with logistics partners. Alongside this, as part of our vision to provide customers a superior buying experience, we are looking for someone who will identify and capture profitable opportunities which transform how work is accomplished and create superior value for the customer by solving their unmet needs. We are seeking proactive candidates with a contribution mindset, demonstrating initiative and ability to apply economic and critical thinking to prioritize their workload according to value, who will also excel at identifying and capturing process improvements whilst embracing existing and emerging technologies.

We offer you the opportunity for exposure to different levels of the organization, and dynamic career development. We empower you to identify trends & opportunities and develop your entrepreneurial skills by applying economic and critical thinking to make recommendations to the business and implement solutions. Strong communication skills combined with an ability to articulate your ideas and point of view to a wider group of stakeholders are essential. When presented with a problem or opportunity, you work with a sense of urgency to understand the value to the business, prioritize accordingly, and engage with the relevant stakeholders to drive the most optimum solution for INVISTA & our customers. The successful candidate will also advance new technology solutions and transform how work is accomplished.

The Experience You Will Bring


  • Proven professional experience
  • Strong communication skills and an ability to articulate your ideas and point of view to a wider group of stakeholders
  • Ability to prioritize and drive optimal solutions for INVISTA & our customers
  • Ability to advance new technology solutions and transform how work is accomplished
  • Ability to drive effective utilization of Artificial Intelligence, & prescriptive analytics to create profitable action 

What Will Put You Ahead

  • Bachelor's degree
  • Exposure to Supply Chain, Customer Service, Logistics, Account Management, International Trade, or Analytical Tools
  • Additional language skills


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