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Customer Service Representative

This job posting is no longer active.


Phillips-Medisize, LLC is seeking a Customer Service Representative at our Magnesium Injection Molding facility in Eau Claire, WI, to serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met.

What You Will Do In Your Role

  • Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers
  • Negotiate on issues pertaining to quantity, pricing, and delivery
  • Work collaboratively  as a team with all departments to provide the most efficient and effective service to our customers
  • Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc
  • Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures
  • Assist Materials Manager with Scheduling and purchasing when needed
  • Inventory management
  • Working across different systems (SAP, Microsoft Word, Excel, Outlook, etc.)
  • Monitor Incomplete Order report
  • Create deliveries for outbound Customer shipments
  • Handle multiple projects at once (ability to prioritize a demanding workload)

    The Experience You Will Bring


    • At least one (1)  or more years of customer service experience 

    What Will Put You Ahead

    • Associate degree in Business related field
    • Experience working in SAP or another PSS 
    • Manufacturing experience 

    This role is not eligible for VISA sponsorship.

    In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.

    Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

    At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

    Equal Opportunity Employer, including disability and protected veteran status.
    Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 
    This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

    This job posting is no longer active.

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