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Inside Sales Coordinator - Domestic

Description

Job Overview: The Inside Sales Coordinator has the responsibility to manage his or her accounts effectively, develop customer relationships, while delivering a best-in-class customer experience. The ISCs are the focal point for our customers and is also an essential player in maintaining and developing new businesses in the assigned market. In addition to the customer base the ISC will work closely with capabilities to ensure that every endeavor is made for orders to be processed and delivered in line with the customer request.

Business acumen, numeracy skills and the ability to reason through ever changing scenarios are necessities for this position. Taking initiative, strong analytical skills, and the ability to anticipate and mitigate challenges are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's ambitious rate of growth.

What You Will Do In Your Role

Inside Sales Coordinator -Domestic


The Experience You Will Bring

Responsibilities:

1.Customer Satisfaction, through

Flawless Order Fulfillment, Supply Coordination and Inside Sales

·Assume role of trusted partner, being first point of contact and advocate as a representative of the Guardian team. Ensure activities are done with customer satisfaction in mind; requested are fulfilled as promised

·Receive and process customer orders timely, input orders in ERP system correctly and ship to customers within service level agreements. Monitor supply situation and escalate any issues to relevant stakeholders.

·Develop and manage customer relationships, identifying needs and fulfilling expectations. Coordinate with internal/external capabilities to process shipments smoothly to maintain rapport with customers and escalate/resolve all issues concerning to order fulfillment.

·Using business acumen and continued grasp of market, assist Guardian in achieving monthly Dispatch targets by proactively working with Sales to improve order intake

End-to-end Claims Management

·Handle claims and liaise with internal and external capabilities to close case within agreed lead times and with the appropriate solutions (corrective/preventives). Process claims in system, issue Credit Note.

Responsive Customer interfacing

·Handle enquiries with professionalism, in line with Excellence in Customer Service guidelines. Manage incoming calls, email and chat and deal with their enquiries in an effective and efficient manner.

·Check and update stock levels to customers, follow-through with customers on their shipment plan

Follow through on Sales Incentive Programs

·Administer rebates for customers under responsibility, ensuring calculation is accurate and processed timely

2.Data Integrity, through

 

Customer & Pricing Database Management

·Maintain customer information, ship-to information and contact information in CFC system

·Maintain base prices in RSI system, keep quoted prices updated and review PO prices for accuracy

3.Optimized Profitability, through

 

Enhanced Inventory Management

·Manage MTO glass in inventory effectively based on customer’s requirements and satisfaction (minimizing aged and unallocated stock), while ensuring opportunity costs of Guardian is not foregone. Act with maximum accountability when releasing orders to production.

 

Effective Account Receivables

·Follow up the payment plan from customers within agreed timeframes, before appointed data/time

4.While applying MBM guiding principles and frameworks in all activities

 

Qualifications and skills:

·Bachelor’s degree

·Fluent spoken and written English (TOEIC 800+ or eqv.) and Thai

·Experience in Sales / Account Management role is a plus

·Tech Savvy, comfortable entering and retrieving data on multiple platforms

·Excellent organization and time management skills

·High customer service orientation with superior service excellence skills

·Ability to work in a fast-paced, dynamic, performance-based environment

·Practical experience in a similar position is a plus (particularly Customer Service)

·Detail-orientation and good analytical skills

·Ability to communicate at different levels

·Good problem-solving as well as organizational skills

·Ability to both work effectively in a team and independently

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