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Customer Service Specialist with German

Description

When you are looking at a city’s skyline or on the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high-performance, energy efficient glass for homes and buildings. And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To learn more, visit our website: https://www.guardian.com 

Guardian Glass is looking for the Customer Service Specialist with German and English!

What You Will Do In Your Role

  • Deal with all customer account enquires from initial call to order processing, right through to invoice stage
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Understand & anticipate the needs and requirements of key customers
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams to ensure customer orders are fulfilled
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Support external sales team by highlighting new prospect opportunities in a timely manner

The Experience You Will Bring

Requirements:

  • Fluency in German and English
  • Proven previous experience within a Customer Service role
  • Strong communication and interpersonal skills with an aptitude of building relationships
  • Effective organizational skills
  • Problem-solving and negotiation skills
  • Must be proactive, customer focused and results oriented
  • Advanced PC skills in MS Office
  • Ability to effectively question or challenge the status quo

What Will Put You Ahead

  • Bachelor's degree
  • Experience with Power BI
  • Commercial approach to identify opportunities to upsell and cross sell additional products

#LI-BZ1

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