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Georgia-Pacific is looking for a Customer Service Representative for our West Monroe, LA facility. This position acts as a primary liaison between our sales team, internal departments, and customers.

The ideal candidate for this role is a customer focused team player and skilled communicator, able to problem solve and negotiate positive outcomes with customers and operations. Our Customer Service Representatives create value by ensuring accurate orders and deliveries by Georgia-Pacific.

 What You Will Do In Your Role

  • Entering orders, cancellations, and changes for multiple Corrugated accounts with accuracy and focus on customer needs/requirements.
  • Serving as liaison between the sales team, customers and operations with the latest plant and order information
  • Managing inventory levels and timing of replenishment orders to allow for uninterrupted supply to customer
  • Creating and maintaining spreadsheets to track inventory, order status and other customer or production related data
  • Coordinating shipments of products with shipping departments
  • Coordinating with Quality Assurance to follow-up on customer feedback and identify root cause and corrective action to issues

The Experience You Will Bring


  • Customer Service experience in manufacturing, industrial or distribution center environment
  • Experience using Microsoft Office, i.e., Word, Excel, etc.
  • Willing and able to work overtime and weekends as needed

What Will Put You Ahead

  • Associates Degree or higher
  • Experience in the corrugated packaging industry
  • Experience working in an integrated software platform

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 
This employer uses E-Verify. Please visit the following website for additional information:www.kochcareers.com/doc/Everify.pdf

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