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Business Support Specialist


GPXpress is seeking a motivated individual with proven abilities to multi-task, make decisions and collaborate with end user customers, sales, and internal teams.The Business and Customer Support Associate is responsible for providing superior service to internal and end user customers.This position requires strong communication skills, creativity, and dedication to researching and resolving problems. Individuals in this role may be required to travel to customer locations and work a flexible work schedule to maintain the department operations. The department is open Monday-Thursday from 7:00am-6:00pm, and Friday 7:00am-5:00pm.

Travel up to 10%.

This position offers a $2000 sign-on bonus and many internal growth opportunities within Georgia-Pacific and Koch companies.

What You Will Do In Your Role

  • Improving, maintaining, and communicating system, product and process knowledge with GP Pro field sales, distribution, and customers 
  • Making well educated decisions in a fast-paced environment and continuously share information within the team, demonstrating and promoting superior customer service Responding to inbound interactions, answer internal and external customer questions, product orders and issues through phone, emails, and chat 
  • Recording, troubleshooting, and analyzing end user issues; proactively search for solutions and provide customers with a positive experience Maintaining current knowledge of dispensers and products to service internal and external customer and sales needs accurately and efficiently 
  • Analyzing business needs through ongoing maintenance of metrics, reports and dashboards that drive key business decisions 
  • Utilizing suggestive selling of products and services during customer-initiated interaction 
  • Collaborating with category managers and quality teams to resolve issues, suggest long-term solutions, and share knowledge of new products/dispensers 
  • Collaborating with the sales team to create more efficient processes and develop/enhance self service capabilities 
  • Demonstrating self-initiative to continuously create efficiencies through creativity, experimentation, and ideation 

The Experience You Will Bring


One or more of the following:

  • A bachelor’s degree from an accredited four (4) year college or university
  • Pursuing a bachelor’s degree from an accredited four (4) year college or university with an anticipated graduation date within one (1) year
  • Four (4) years or more of business experience in Marketing, Sales, IT, Finance, Business to Business Technical, Sales Support or Customer facing work experience
  • Microsoft Office experience including Excel (create and modify spreadsheets using formulas, ability to manipulate data, ability to perform data analysis), Word and PowerPoint (create and modify documents)

What Will Put You Ahead

  • Three (3) years or more work experience in Marketing, Sales, IT, Finance, Business to Business Technical, Sales Support or Customer facing work
  • Experience with Customer Relationship Management (CRM) systems
  • Experience in a customer service role
  • Experience analyzing data and producing reports
  • Experience collaborating with multiple departments

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 
This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pd


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