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Application Support Program Manager


Koch Engineered Solutions (KES) is a growing family of 13 companies that serves customers with innovative, engineered-to-order solutions. Our future is in the development of transformational connected product platforms that integrate equipment, data analytics, closed-loop controls, and services. By harnessing the expertise and resources of the KES family of companies, we can offer customers direct access to commercial excellence, operational excellence, innovation, and talent that is unrivaled in the industries we serve.

As the Application Support Program Manager on the KES Information Technology team, you will need to thrive in a fast pace and innovative environment. Our team functions as a startup entity partnering within our enterprise to develop innovative solutions and prove their value through experimentation and scalable deployment in our business. Collaboration, creativity, and focus on attaining positive business results will be necessary skills. Like an employee of a startup, you will need to be resourceful and capable of partnering with market solution providers that can accelerate progress of our business objectives.

What You Will Do In Your Role

  • Collaborate across IT Product Teams and KES business partners to support business transformation projects, drive experiments, and support day to day business initiatives.
  • Communicate effectively to business partners, IT teams and Leadership on status, risks and roadblocks, and aid team members in overcoming obstacles.
  • Partner with the business and external parties to continually find methods to drive down support and incident volume through monitoring, appropriate prioritization, and ensuring best practices are leveraged.
  • Be responsible and accountable for the working relationship with external support vendors, such as Koch Global Services, Infor, Autodesk, and others to fit the needs of the business.
  • Coordinating, communicating, and implementing test plans and process changes through the organization as needed.
  • Staying current on technologies and best practices, ensuring that we are leveraging the best knowledge to achieve success.

    The Experience You Will Bring


    • 5+ years of work experience in technology or business operations
    • Experience leading a global team, with resources and locations in multiple time zones
    • Experience working within a support organization, providing first-level application support to end users
    • Experience working with software vendors or software development to resolve business issues
    • Ability to travel up to 25% of the time, potential for some international travel, economic conditions considered

    What Will Put You Ahead

    • Bachelor’s Degree with Technology focus
    • Experience in ServiceNow, incident and request management, application portfolio management
    • Experience working within AGILE© Teams and DevOps methodologies, processes, and tools
    • Experience working with SQL and database programming
    • Experience with AWS Products, IT/OT solutions
    • Experience with analytics tools and concepts such as Data lakes and/or Power BI
    • Experience with Infor Products (LN, GRC, EAM, WFM, Factory Track, Testing as a Service)

    Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

    At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

    Equal Opportunity Employer, including disability and protected veteran status.
    Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 

    This employer uses E-Verify Please visit the following website for additional information www.kochcareers.com/doc/Everify.pd

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