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Customer Quality Engineer (m/f/d)

Description

Due to increasing growth opportunities, Molex has identified the need for a Customer Quality Engineer to join the European organization in Ettlingen (Germany). As a Customer Quality Engineer, you will be responsible for building strong relationships with one of our global, well-known customer within the industry focused on quality specification, evaluation and audits and act as the voice of the customer within our organization. We want to create professional and long-term partnerships that create high value for our global customers, and to create innovative products to get recognized as preferred partner of choice for future technology.

What You Will Do In Your Role

  • Establish and develop a strong relationship with our customer within the EMEA region as a first point of contact for all quality matters and to improve customer satisfaction
  • Review and ensure that our customer requirements are met by using various quality tools and manage customer quality claims
  • Manage and obtain cancellation approval from customers as well as non-conformance announcements to customers in cooperation with local Quality Engineers
  • Perform analysis of components rejected by customers, drive initiatives of improvement with our global manufacturing plants and communicate action plans to customers and obtain alerts/claim closure
  • Perform and support process audits at Molex Plants if needed

The Experience You Will Bring

Requirements

  • Multiple years of experience as a Quality Engineer (or similar role) in a production environment
  • Strong experience with quality related problem-solving tools (8D, 5W, Ishikawa, etc.…)
  • Good sense of urgency, pragmatism, curiosity, sense of emergency as well as strong communication and negotiation skills
  • Ability and interest to work in an international context (Asia, US, Europe, North Africa)
  • Fluent language skills in English as well as good knowledge in German;
  • Willingness to travel within Europe, America, Asia and North Africa up to 15%

What Will Put You Ahead

  • Experience in a production environment within the electro-mechanic industry (especially with connectors)
  • Previous supervisory experience
  • Experience and knowledge of SAP
  • Fluent in other European language


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