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Delivery Manager

This job posting is no longer active.

Description

The CRM Delivery Lead will be a part of a global team creating new solutions as well as improving existing solutions for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Technology Center (KTC) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KTC rapidly scales up its operations in India, it’s employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Technology Center (KTC) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.

CRM Delivery Lead will be responsible for providing leadership to CRM impemenations & inetegrations for KBS and the customers. The Delivery Lead will measure outcomes and direct the applicable action. He/she will be responsible for CRM implementaions & support being delivered from the KTC and will manage CRMresources located in the KTC. He/she will be responsible for the performanceand development of talent in this space. He/she will work closely with their global counterparts on enterprise wide delivery.

A Day In The Life Could Include:

(job responsibilities)

 

  • Be trusted partner and work together to deliver value from KGSI
  • ·Understand the business Roadmap and vision. Get the team aligned with business priorities and goals

    • Lead the CRM services and ensure that development is executed according to the design documents and design principles
    • Manages the team and represents a point of escalation for the team
    • Plan and track the work schedule and resource utilization along with the delivery estimates.
    • Provide the technical thought leadership in various aspects of technical delivery.
    • Work in collaboration with US leaders and teams.
    • Highlight any delays / issues and work on mitigation plan
    • Guide & mentor the team on technical matters and monitor the delivery of tasks
    • Ensure daily standups happen and project trackers are updated daily
    • Participate in team selection and hiring and coaching

    Communicate with the relevant stakeholders

     

    What You Will Need To Bring With You:

    (experience & education required)

    ·Bachelor's/Master's degree in Computer Science/Information Technology with more than 15+ years of data analytics experience

    ·5+ years of experience leading and managing a team of data modeling, business intelliegence reporting.

    ·Strong knowledge of Database concepts, Data Warehousing and business intelligence tools

    ·Experience in designing AWS cloud based BI solutions to address scalability, performance, security, high availability and cost requirements.

    ·Need knowledge and experience with MSBI (SSIS, SSAS, SSRS) and Power BI.

    ·Should possess understanding of CI and CD and DevOps for BI solutions

    ·Strong customer focus, communication, collaboration and problem solving skills

    ·Capable to own the delivery and get the otcome delivered

    ·Excellent verbal and written communication

     

    What Will Put You Ahead:

    (experience & education preferred)

    • Experience as a delivery lead on enterprise wide CRM solutions using MS Dynamics.
    • Good understanding of CRM business and services
    • Exposure to Sucrum Master and Project Management metrics

    Approvals will be given through the automated process in Taleo

    “Koch is proud to be an equal opportunity workplace”

This job posting is no longer active.

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