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Technical Service Specialist

Description

What You Will Do In Your Role

  • Build strong network with customers’ technical/R&D departments, deeply engage in their new product development process, understand unmet needs, and provide our technical solution which creates mutual benefits. 
  • Work with INVISTA customers to translate market needs back to INVISTA team for product/process improvement. 
  • Proactively identify customer unmet needs, recommend experiments to validate assumptions, and identify potential solutions. 
  • Maintain a database of customer requirements, capability, and capacity related to INVISTA products and applications. 
  • Work collaboratively with customers to solve quality, suitability, and technical issues. 
  • Drive continuous quality culture improvement to increase INVISTA value at customer. 
  • Organize customer audits and technical communication. 
  • Provide on-site support to customers for technical validations and product transitions. 

The Experience You Will Bring

Requirements:

  • Ability of analytic and result orientated with strong problem-solving capability. 
  • Strong written and verbal communication skills - fluent in both English and Mandarin. 
  • 5+ years’ experience in technical problem solving with customers 
  • Able and willing to travel locally up to 50%. • High ethical standards to meet company policies and compliance standards. 
  • Bachelor’s degree in engineering, textiles, or another technical field. 

What Will Put You Ahead

  • Proven track record of problem solving in automotive supply chain customers. 
  • Working knowledge of automotive quality standards. 
  • Experience in textile processes. 

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