Technical Support Specialist
The Koch Global Solutions (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service leveraging your passion for IT. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. This role provides both hands on and remote support of complex issues within the enterprise of Koch Industries.
The Technical Support Specialist will be part of a global team that supports all the users of the business units of Koch. The following services will be provided as part of this catalog item:
·Practice Knowledge-Centered Support methodology by creating and maintaining articles in the IT knowledgebase
·Create value in the form of Automation, elimination, and mitigation aimed to improve the consumer experience
What You Will Do In Your Role
·Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access
·Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
·Troubleshooting issues related to hardware, network connectivity, printers, and software applications.
·Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
·Handling new software standard exception requests.
·Coordinating with service providers to solve other IT infrastructure issues.
·Ensure compliance with all Koch policies & procedures in all related areas.
·Troubleshooting for known errors and workarounds
·Provide guidance based on documented IT policy and procedures.
·The administration of business specific applications.
The Experience You Will Bring
What Will Put You Ahead