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HR Solutions Specialist


What You Will Do In Your Role

  • Quickly learn brand new technology and be able to provide HR inquiry, transactional support and first level of IT technical support and customer service to all Koch companies. 
  • Facilitate learning and change management processes by guiding our consumers through these new tools and technologies 
  • Provide exceptional consumer experience while resolving customer questions and troubleshooting issues 
  • Responsible for incoming cases and calls using state-of-art telephony technology and HR / IT Case & Knowledge Management tools, which include chat functionality 
  • Collaborate with other KGS business units & third-party providers (vendors) to research and solve more complex or technical cases 
  • Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles 
  • Comply 100% with all laws and regulations 
  • Embrace MBM and seek ways to be a culture carrier

The Experience You Will Bring


  • Proficient in Chinese, English or Japanese or Korean. 
  • Basic command of written and spoken English preferred. 
  • College degree or above with at least 2 years of working experience 
  • Minimum 1 year of work experience in a multinational environment covering IT, HR customer service and/or inquiries 
  • Experience using MS Office (Outlook, Word, Excel) 
  • Comfortable communicating with all levels of an organization 
  • Experience researching, troubleshooting and resolving consumer inquiries 
  • Strong collaboration skills and team player with a high sense of accountability 

What Will Put You Ahead

  • Experience working in a Call Center/Service Center is preferred 
  • Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.) is a plus 


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