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Payroll Specialist

This job posting is no longer active.


Koch Industries rolled out an enterprise-wide Human Capital Management (HCM) platform, globally, in 2019.This role will initially be responsible to support Payroll Processing and transactions; trouble shoot any issues that arise, build out self-service knowledge articles, and prepare to take on additional Payroll transactions as the global HR operating model evolves.As additional HR work moves from the businesses to the HR Solutions Centers, this role will continue to evolve and grow in responsibility and scope.

What You Will Do In Your Role

·Understand and apply on our culture of Market Based Management®

·Support team on providing an exceptional consumer experience for all employees

·Quick in learning technology and be able to provide Payroll processing and transactional support to all employees, managers, and the HR community (our consumers).

·Ensure team provides exceptional consumer experience while resolving customer questions and troubleshooting technical errors (for example, a mass upload error’ed- why? A payroll rejects- why?)

·Collaborate with other KBS HR Solution Center supervisors to share best practices, innovation opportunities and overall process and tool improvements

·Ensure SLA (service level agreement) targets and Quality are maintained

·Ability to proactively identify, challenge, and resolve large variances

·Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles

·Responsible for incoming cases through HR Case & Knowledge Management tools

·Develop a good working relationship with the HR/HRIS community through effective communication

·Reach out to relevant stakeholders to ensure timely resolution of transactions and manage expectations

·Maintain Payroll database, and support audit to ensure data completeness, accuracy, and compliance with relevant procedures

    The Experience You Will Bring


    ·The ability to fluently speak, read and write in English

    ·Bachelor’s degree or equivalent

    ·A minimum of three (3) years of strong experience in processing Singapore payroll process and transactions (Garnishments; Time file upload, Offcycle payroll, Stop and reissue)

    ·Should have a good understanding of basic data fields in Payroll HR Information System and workflows

    ·Experience using MS Office (Outlook, Word, Excel)

    ·Experience communicating with all levels of an organization

    ·Experience researching, troubleshooting and resolving consumer inquiries

    ·Experience collaborating and working on a team with a high level of accountability for self and others

    ·Experience working with any HCM and payroll platforms (Infor, SAP, ADP, GreyTHR etc.) and Case Management System (ServiceNow, etc.)

      This job posting is no longer active.

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