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Business Implementation Specialist


KBX Logistics is looking for a Business Implementation Specialist to assist with cultivating customer relationships from the sales cycle, design phase, testing, training, implementation, go-live, and transition to on-going operations. This includes being able to recognize opportunities to expand services and a creative mindset to challenge "business as usual". This individual must have excellent interpersonal and communication skills and the ability to thrive in a fast paced, diverse work environment. This position reports to a Business Implementation Manager and is open for a nationwide location. 

What You Will Do In Your Role

Assist with leading large, multi-disciplined teams in the delivery of new business start-ups and other projects; including:

  • Resource planning
  • Project planning
  • Tracking performance metrics and action items
  • Risks analysis
  • Issue resolution
  • Implementation close and review
  • Achieve implementations and strategic project results (time, scope, and budget)
  • Work with Project Sponsors to ensure alignment between KBXL and the customer
  • Discover and implement innovative solutions to customers and business users
  • Escalate issues and options appropriately
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication

Assist with determining and implementing new system requirements or enhancements across all functional areas:

  • Capture requirements and provide to IT
  • Project planning
  • Organizing involvement from all required functional areas
  • Create/execute testing plans
  • Training plan
  • Create rollout plans
  • Provide post implementation support

Assist with determining and implementing business process changes across all functional areas:

  • Capture current state process
  • Identify existing or new process gaps
  • Lead business units through process alignment exercises
  • Overlap business processes with systems testing plans
  • Create end to end solution training plans
  • Create success measurements to ensure smooth hand off to business owners
  • Be a knowledge expert on training, implementation, and KBXL technology environments

The Experience You Will Bring


  • 2+ years of experience in the Transportation Industry
  • Ability to travel as needed; up to 50% for periods of implementation
  • Proficient in MS-Office suite
  • Highschool diploma or GED

What Will Put You Ahead

  • Bachelor’s Degree in Supply Chain, Business, Project Management, IT, Communications, or related field.
  • Previous experience with 3PL implementation
  • Project management experience, leading complex implementations or new business start-ups
  • Previous experience being part of a team or project that designed, implemented, or executed a new interface with an internal business unit or new customer

Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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