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CUSTOMER SERVICE REP

Description

Customer Service Representative 

Georgia Pacific is seeking a high-energy Customer Service Representative to join our team at the Sheboygan Corrugated Products Facility. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.

Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit www.gppackaging.com.

This would be a home based/remote position. 

What You Will Do In Your Role

  • Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements
  • Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate
  • Completing various forms and input information into order entry systems
  • Interfacing with other internal departments to facilitate order flow process
  • Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department
  • Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed
  • Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action
  • Travel occasionally to visit customers, offsite warehouses, and GP production facilities to broaden knowledge base and build relationships
  • Thriving in an environment of continuous change

The Experience You Will Bring

Requirements:

  • High School Diploma or GED
  • Two (2) years or more customer service/sales support or account management experience in a manufacturing, industrial warehouse, or distribution center environment
  • Must be willing to work overtime as needed
  • Experience using Microsoft Excel to create and modify spreadsheets using formulas, manipulating data, and performing data analysis, Word to create and modify documents, and Outlook to send emails & create appointments

What Will Put You Ahead

  • Associates Degree or higher
  • Experience in a fast paced, high volume manufacturing environment
  • Experience in the corrugated packaging industry
  • Experience with data management systems/process flow
  • Experience using Office 365


Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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