Associate Account Manager

Description

POSITION:Associate Account Manager 

Detail-oriented team player who is a strong communicator. The candidate must be able to handle a variety of tasks simultaneously in an expeditious, calm, organized and decisive manner. The individual should also be an independent worker, able to problem solve quickly with a limited amount of supervision. Additionally, the candidate must have the ability to work well with others and to work efficiently and accurately in a team based environment.

What You Will Do In Your Role

• Work closely with Account Manager to align initiatives and support account management elements.
• Establish and maintain positive relationships with internal and external customers.
• Maintain current pricing in corporate database and matrix.
• Attend OEM team meetings and follow though on activities assigned to Sales.
• Review and complete cost estimates/studies with OEM team.
• Submit Engineering Work Order and Engineering Change Order quotes to customer. Complete required forms and back up documentation.
• Create databases to track tooling, engineering work orders/change proposals and component pricing.
• Manage customer tooling forms, upload pictures to customer data base and follow up for completion & invoicing.
• Issue Tooling Sales Orders and ensure an invoice is submitted to customer.
• Review customer contracts. Follow up with Buyer for corrections.
• Investigate unpaid invoices and assist Accounting department with accounts receivables.
• Review customer Aging Report and contact customer for payment.
• Assist in preparing customer presentations.
• Interact with customers and manufacturing plants though email/phone.
• Review and update customer web-portals as needed.
• Successfully resolve customer issues in a timely fashion
• Maintain internal sales orders in database.
• Enter non-OEM customer orders and follow though to shipment.
• Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery

Skills & Abilities 

• Strong communication skills and the ability to build relationships with team
• Highly organized and solid multi-tasking skills
• Detail oriented to maintain accuracy of work
• Excellent verbal and written communication and problem solving skills
• Demonstrates sound business judgment and decision making
• Team player with positive attitude
• Ability to develop creative solutions to support Sales team

The Experience You Will Bring

Requirements:

• College degree or 6 years equivalent in work experience
• 3 plus years of customer support experience
• Computer competencies including: MS Excel, PowerPoint, internal databases, web portals

What Will Put You Ahead

• Experience in a high performance team-based environment 
• Automotive supplier experience 
• Experience working with automotive antenna
• Experience in QAD or SAP

Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf