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IT Service Center Agent

This job posting is no longer active.


This role will be responsible for helping employees, supervisors and leaders with HR and IT issues. At KGS, we have worked diligently to bring meaningful work to our first responders to provide immediate solutions to complex technical situations. Additionally, this role will act as the IT subject matter expert for the team.

What are the expectations?

  • Act as the subject matter expert as it pertain to IT support for the group
  • Seek and share knowledge to provide each caller with a great consumer experience
  • Use and improve knowledge articles to challenge current process and streamline the current state
  • Identify opportunities to experiment and innovate to create additional value for our consumers
  • Secure employee’s information ensuring it is safe and remains confidential
  • Process HR transactions accurately and in compliance with local laws
  • Understand overall Vision of how this team creates value for the enterprise, both now and in the future, as the team grows and develops additional HR capabilities.

Basic Qualifications:

  • Fluency in English and Spanish is required
  • Associate degree or higherORhave completed of a minimum of two (2) years of college
  • A minimum of one (1) year of experience working in a professional environment working on HR, IT or other Customer transactions and/or inquiries
  • Experience using MS Office (Outlook, Word, Excel)
  • Experience communicating with all levels of an organization
  • Experience researching, troubleshooting and resolving consumer inquiries
  • Experience collaborating and working on a team with a high level of accountability for self and others

Preferred Qualifications:

  • Experience working in a Call Center/Service Center/Shared Services Center
  • Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc)
  • CompTIA A+ and N_
  • Two (2) or more years of experience in an IT technician or IT customer support role 
  • Experience with Scripting/automation tools (i.e.: Python, Ruby, Powershell)

This job posting is no longer active.

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