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O365 Analyst

This job posting is no longer active.

Description

Job-specific intro paragraph

·Being an active member of a collaborative and agile global team that works with and has ownership of various O365 products

·Use disciplined problem-solving strategies to identify how we can improve our services

·Exercising product knowledge to identify and build automation processes that remove manual work from the consumer experience

·Being advocates of our capabilities and consulting businesses and customers on the proper use of products to help them improve overall adoption and reliability

·Collaborating with customer service teams to understand how to improve their support experience.

·Creating documentation that is easily consumed by a global audience by both customers and support organizations

·Performing typical system administrative activities such as migrations, site creations, user training, issue resolution, and updating support documentation

·Working Tier 3 level tickets in an efficient manner.

·Engaging vendors as necessary to resolve complex issues.

    Bulleted List: Enter engaging responsibilities here - not a task list

    • Experience working on an agile team
    • Experience with administering and supporting O365 products
    • Knowledge of various scripting and process automation tools
    • Understanding Authentication modes (Both federated & non-federated) for O365 / Azure AD
    • Workflows (out of the box & custom), workflow task list, workflow history
    • Ability to configure service applications like search, metadata, user profile synchronization

    Will be required to carry a mobile device and participate in a 24 / 7 on-call rotation.   

    Bulleted List: 4-5 objective, non-comparable requirements are recommended

    ·Bachelor’s/Master’s degree in Computer Science/Information Technology

    ·Working knowledge/experience with Microsoft Power Apps, Power BI, and Power Automate

    ·Administration, support and implementation of O365 Tools (SharePoint Online, Exchange Online, OneDrive, Delve, Yammer, O365 Video, etc.)

    ·Well versed in cloud-based file/content management applications and Collaboration ecosystems

    • Proficient understanding of Microsoft products, software lifecycle methodology

    Bulleted List: Preferred qualifications

    This job posting is no longer active.

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