HR Operations Specialist (Data Management Specialist)
Description
HR Operations Specialist (Data Management Specialist)
Koch Industries rolled out an enterprise-wide Human Capital Management (HCM) platform, globally, in 2019.This role will be responsible for processing HR related transactions in HR information system, troubleshooting issues that arise, build/update self-service knowledge articles, and be the custodian of workforce data.
What you will do in this role:
- Quickly learn the technology (i.e., Infor) and provide data management support to our consumers globally
- Be the custodian of data and support audit to ensure data completeness, accuracy and compliance
- Offer exceptional consumer experience
- Collaborate with other business units & third-party vendors to solve complex cases
- Create and update knowledge articles in accordance with KCS best practices
- Process transactions in HR information systems accurately and in a timely manner
- Develop a good working relationship with the HR/HRIS community through effective communication
- Champion the application testing process in ensuring defeats are identified and fixed
Expectations:
- Use and improve knowledge articles to challenge and streamline current processes
- Identify opportunities to create additional value for our consumers
- Secure employee’s information ensuring confidentiality
- Process HR transactions accurately and in compliance with local laws
- Deliver against quantitative and qualitative performance metrics
- Proven ability to work professionally and proactively with a remote stakeholder base
- Comfortable supporting different time zones/shifts and skeletal staffing
Experience you will bring
- Expertise with HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.) is a must
- A minimum of three years experience in handling HR transactions - researching, troubleshooting and resolving consumer inquiries
- Should have a good understanding of basic data fields in HR Information System and workflows
- Experience communicating with all levels in an organization
- Experience collaborating and working in a team with a high level of accountability for self and others
Education
- Any Degree - Bachelors
