Representative, Customer Service
What You Will Do In Your Role
- Be responsible for inputting and maintaining sales order and forecast in System, make sure demands release on time and data accurate.
- Be responsible for dealing with customer complaint to ensure the customer problem and requirement to be solved and satisfied.
- Be responsible for material planning according to customer forecast and order.
- Be responsible for communicating with customer to ensure the good quality service delivered to customer and enhance the customer’s satisfaction.
- Share responsibility with sales department to make sure customer prices and other terms are aligned with master agreements.
- Share responsibility with production, warehouse, purchasing to reduce stock in improving inventory turns.
- Sensitive of customer’s demands changing, conduct internal activities, and arrange shipment accordingly, keep high standard on time delivery KPI, to make customer satisfaction.
- Monitoring on invoices with Finance department.
- Other tasks assigned by supervisor.
The Experience You Will Bring
- College degree or above.
- More than 3 years’ work experience. Minimum 1 year of CSR.
- Excellent communication skill in Chinese & English, oral English is also required.
- Can work under high pressures, with acute view and be aggressive.
- Pleasant personality, proactive, good planning and execution ability.
- Familiar with Microsoft Office, esp. Word, Excel.
- Ability to work independently, as well as within teams.
- High integrity and sense of confidentiality.
What Will Put You Ahead
- Bachelor degree.
- Experience of SAP system.