Koch
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Representative, Customer Service

Description


What You Will Do In Your Role

  1. Be responsible for inputting and maintaining sales order and forecast in System, make sure demands release on time and data accurate. 
  2. Be responsible for dealing with customer complaint to ensure the customer problem and requirement to be solved and satisfied. 
  3. Be responsible for material planning according to customer forecast and order. 
  4. Be responsible for communicating with customer to ensure the good quality service delivered to customer and enhance the customer’s satisfaction. 
  5. Share responsibility with sales department to make sure customer prices and other terms are aligned with master agreements. 
  6. Share responsibility with production, warehouse, purchasing to reduce stock in improving inventory turns. 
  7. Sensitive of customer’s demands changing, conduct internal activities, and arrange shipment accordingly, keep high standard on time delivery KPI, to make customer satisfaction. 
  8. Monitoring on invoices with Finance department. 
  9. Other tasks assigned by supervisor.


The Experience You Will Bring

Requirements:

  1. College degree or above.
  2. More than 3 years’ work experience. Minimum 1 year of CSR.
  3. Excellent communication skill in Chinese & English, oral English is also required.
  4. Can work under high pressures, with acute view and be aggressive.
  5. Pleasant personality, proactive, good planning and execution ability.
  6. Familiar with Microsoft Office, esp. Word, Excel.
  7. Ability to work independently, as well as within teams.
  8. High integrity and sense of confidentiality.


      What Will Put You Ahead

      1. Bachelor degree.
      2. Experience of SAP system.


        

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