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Customer Service Administrator (Fixed term contract)

Description

Guardian Glass is looking for a Customer Service Administrator (fixed term contract) to join Guardian Business Solutions team at our Katowice office.  

What You Will Do In Your Role

Working as part of a dynamic administration team within the Continuous Improvement and Process Excellence Capability Department for Europe: the role will take full responsibility to carry out tasks, activities and projects that support the Customer Service & Supply Chain Business Segments:

  • Promptly entering and recording customer complaints
  • Follow up with internal Guardian departments on open customer complaints – ensuring the business takes appropriate decisions to reach Service Level Agreements (SLA’s). Escalate if necessary.
  • Raising customer credit/debit notes as a result of internal investigation on each claim.
  • Gaining full knowledge & understanding of Guardian’s quality management system to become a focal point for any concerns or deep dive purposes.
  • Creating & Developing reports for the capability and internal Guardian usage.
  • Opportunity to be involved in continuous improvement and Digital transformation projects
  • Support for Inside Sales capability in other administrative tasks eg. Customer Database management, Audits, ad-hoc actions.
  • Review & Maintenance of work instructions/Standard operating procedures for Customer Service
  • Back up for Inside Sales capability – Order fulfilment processes

The Experience You Will Bring

Requirements:

  • Position operates in a fast pace environment; the ideal candidate will be able to proactively identify areas for improvement to processes and systems
  • Computer & IT Literate – Experience of using Excel & Power BI Dashboards
  • Willingness to learn
  • Strong customer focus and service mindset
  • Efficiency, accuracy and attention to details
  • Self-motivated
  • Interpersonal and communication skills
  • Enthusiastic and team spirit
  • Adaptability and flexibility
  • Fluent spoken and written English, Additional European language would be an advantage


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