Koch
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Employee Support Specialist

Description

Koch Business Solutions (KBS) is the global problem solver of business needs for Koch Industries. We serve more than 120,000 employees worldwide and partner with 11 Koch companies from a diverse number of industries; from making fabric to manufacturing cell phone components. Since 2003 Koch has invested over $80 billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back in to our companies.Our culture is defined by the Market-Based Management (MBM)® philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.

Koch Business Solutions (KBS) has an exciting opportunity to be part of HR Solutions Center in Bangalore, India!Join the team and be part of growing and building out additional HR capabilities that will support all Koch Industries employees in the region!   

What You Will Do In Your Role

  • Quickly learn brand new technology and be able to provide HR inquiry and transactional support to all employees, managers, and the HR community (our consumers) in your region
  • Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
  • Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
  • Responsible for incoming cases and calls using state-of-art telephony technology and HR Case & Knowledge Management tools, which include chat functionality
  • Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases
  • Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles 

The Experience You Will Bring

Requirements:

  • The ability to fluently speak, read and write in English
  • A minimum of one (1) year of experience working in a professional environment working on HR, IT or other Customer transactions and/or inquiries
  • Experience using MS Office (Outlook, Word, Excel)
  • Experience communicating with all levels of an organization
  • Experience researching, troubleshooting and resolving consumer inquiries
  • Experience collaborating and working on a team with a high level of accountability for self and others
  • Experience working in a Call Center/Service Center/HR Contact Center, is a plus, but not required
  • Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.), is a plus, but not required

What Will Put You Ahead

  • Bachelor’s degree or equivalent

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