Koch
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Sr Representative, Customer Service

Description

Maximize customer satisfaction and company interests

What You Will Do In Your Role

  • Order entry & follow up and ensure delivery on time 
  • Issue urgent shipment form to W/H for customer urgent delivery. 
  • Communicate with customer ‘s purchasing department to get a reasonable CRD. 
  • Communicate with PIC, buyers & SCH to get a schedule for customers. And pull in the schedule when it can’t meet customer’s request. 
  • Push overdue payment according A/R report 
  • Control customer reschedule and cancellation to reduce and limit S&E 
  • Support sales engineer to get samples for customer approval 
  • Coordinate with customer to settle custom declaration issue with WH custom clerk 
  • Send shipping documents to customer 
  • Issue RGA form for the return from customers.

The Experience You Will Bring

Requirements:

  • 5 years related working experience 
  • College Degree 
  • Inter-personal skill 
  • Communication skills 
  • Analytical skills 
  • MS Office skills
  • Good English in written and verbal

What Will Put You Ahead

  • Education in Business or Electronics preferred 
  • Statistics skills a plus 
  • Familiar with SAP

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