Project Support Coordinator_English

Description

Project Support Coordinator_English

What You Will Do In Your Role

• Daily interaction with the Demand Creation team and Customer Service team, providing end to end project support and solutions, working together to meet customer needs, secure new business & achieving the companies KPI’s.
• Direct contact and responsibility for commercial project customers to gain understanding of their business and requirements
• Establish and maintain excellent working relationships with all customers, both external & internal.
• Own the process of Made to Project/Made to order product requirements for customers.
• Ensuring product stocking agreements are created, saved and terms of the agreement are proactively met.
• Communicate with regional planners, manufacturing plants & customers to establish stocking programs, leadtimes and availabilities of products
• Generate, provide and follow up on Project price quotations to customer
• Ensure project prices are entered & correct in Enterprise Resource Planning (ERP) system prior to recieving project order.
• Enter Project ordres onto our Enterprise Resource Planning (ERP) system & ensure order is fullfilled through the supply chain meeting company KPI’s for on time and in full deliveries (OTIF)
• Work closely with Architectural Sales Mangers (ASM) to determine material forecast requirements & provide guidance to internal departments accordingly.
• Proactively follow up on status of project.
• Provide proactive communication overview of the key project details to Supply Chain Management to provide visibility of upcoming demand.
• Understand Value Contribution Margin of projects and identify potential issues to Demand Creation & Sales Teams
• Provide weekly & monthly reports to the business on a regular basis and use the reports to proactivly dive improvements.
• Test and provide business point of view on our Customer Relationship Management (CRM) System
• Provide innovative recommendations for continuous process improvements and challenge the current status.
• Superuser of Customer Relationship Management (CRM) System
• Back up support for Demand creation team with open projects during potential absence.
• Visits to architects, cladders and customers.

The Experience You Will Bring

Requirements:

• Bachelor’s degree
• Experience within a Commercial Project co-ordination role is desirable
• Efficiency, accuracy and attention to detail
• Entrepreneurial person who is business minded
• Adapts well to unexpected change
• Sense of urgency
• Position operates in a fast pace environment, the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.
• Ability to problem solve by use of resources within the business to ensure business and customer are provided with a win-win solution.
• Customer service focused and ability to build trustful relationships.
• Good organizational skills and excellent telephone and communication skills
• Self-motivated
• Analytical skills, including the ability to prepare and analyze databases and spreadsheets to make solid business decisions and recommendations to stakeholders
• Proficient in written & spoken English Language. Other foreign languages will be an asset.
• Advanced PC skills in Microsoft Excel, Word, PowerPoint