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Customer Service Coordinator with German

Description

When you are looking at a city’s skyline or on the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings. SRG Global™, a Guardian Industries company, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. 

And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at:https://www.guardian.com

Guardian Glass is seeking you to become our next Customer Service Coordinator with German and English!

What You Will Do In Your Role

  • Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Understand & anticipate the needs and requirements of key customers
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Ability to effectively question or challenge the status quo
  • You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
  • Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
  • Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
  • Generate reports required for senior management team
  • Seek ways to continuously improve ways of working , automate processes and system solutions

The Experience You Will Bring

Requirements:

  • Fluency in German and English
  • Strong communication and interpersonal skills with aptitude in building relationships
  • Effective organizational skills
  • Ability in problem-solving and negotiation
  • Must be proactive, customer focused and results oriented
  • Bachelors degree
  • Experience within a Customer Service role is desirable
  • Advanced PC skills in Microsoft Excel, Word, PowerPoint

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