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Customer Service Back Office Specialist (English or German) Opportunity for students/graduates

Description

When you are looking at a city’s skyline or on the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings.SRG Global™, a Guardian Industriescompany, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. 

And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at: https://www.guardian.com

Guardian Glass is seeking Customer Service Back Office Specialist with English or English and German. The job offer is a perfect opportunity for candidates who are seeking their first job experience. We can consider full-time or part-time employees (students are welcome!).

What You Will Do In Your Role

  • Supportingcustomer account enquires and order processing
  • Understand & anticipate the needs and requirements of key customers
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Ability to effectively question or challenge the status quo
  • Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
  • Communicate & maintain contact with all internal departments to ensure customer orders are fulfilled

    The Experience You Will Bring

    Requirements:

    • Good level of English or English + German Language
    • Strong communication and interpersonal skills with aptitude in building relationships
    • Effective organizational skills
    • Ability in problem-solving
    • Must be proactive, customer focused and results oriented
    • Experience within a Customer Service role is a plus
    • Advanced PC skills in Microsoft Excel, Word, PowerPoint


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