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IT Infrastructure Apprentice

This job posting is no longer active.


We are looking for an IT Infrastructure Apprentice based at our Gloucester site who is keen to work as part of a global multidisciplinary IT team.

What You Will Do In Your Role

  • 1st and 2nd Line Support to site-based users - You will be the pathway and the initial contact for any issues and problems encountered by our users. You must possess excellent all-round skills in information & communication technology environments.
  • Ticket Management - Taking required action for tickets and incidents raised. You will need to identify; prioritize and action all received alerts and incidents.
  • Support & Maintenance of Client hardware Print and Network equipment.
  • In addition to your technical work, you will provide advice and coaching to our customers to ensure that they feel confident and comfortable using the IT resources available.

The Experience You Will Bring


  • Excellent customer handling and inter-personal skills, and the ability to cope with change and adapt quickly to a new and developing type of service delivery.
  • Ability to problem solve and think creatively.
  • Ability to work and communicate effectively with personnel from different teams within the company.
  • A native aptitude for technology.
  • Ability to work your way around a problem, finding a solution where others fail.
  • The ability to work proactively with good planning and organization skills.
  • Experience of problem solving within a technical environment.
  • A suitable level of technical knowledge for Microsoft, Apple and networking technologies. 

What Will Put You Ahead

  • 3 GCSE's (or equivalent) at Grade A-C (7- 4) in any subject, plus GCSE English and Maths (or Equivalents) at C (4) grade or above. 

This is a varied support role in a very rewarding environment, that requires the building of strong relationships with the site users. If you have great problem-solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for users, this is the role for you.


This job posting is no longer active.

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