Koch
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International Project Co-ordinator

Description

INTERNATIONAL PROJECT CO-ORDINATOR – German Language

What You Will Do In Your Role

  • Co-ordination of Strategic customers’ accounts (located in EU region), fabricators active in International Project Sales (including Commercial Projects outside EU)
  • Daily interaction and tight cooperation with the Team of Director International Project Managers, providing “End to End” project & customer support and solutions, working together to meet customer needs, secure Commercial Project pipeline, new business opportunities, achieving the companies KPI’s & gain understanding of Commercial business and requirements
  • Projects delivery end-to-end (from inception to shipping) including understanding and implementing order fulfilment process, owning Made to customer (MTC) process
  • Resolve customer requirements providing a practical solution within a timely and accurate manner to ensure excellent customer service is provided
  • Work closely with Team of Director International Projects Architectural Sales Mangers to determine material forecast requirements & provide guidance to internal Supply Chain departments accordingly.
  • Pro-actively monitor customer Commercial Project order trends to fulfill Project forecasts & communicate internally (tight cooperation with responsible Demand Planner)
  • Actively share knowledge and information to optimize the customer requirement
  • Establish and maintain excellent working relationships with all customers, external & internal
  • Provide Customers with technical product support and product upselling – advanced level
  • Work with Marketing Managers, Technical Advisory and Outside Sales on new and existing products to become product knowledgeable on Guardians vast array of value added product offerings in-order to better service satisfy the customer needs.
  • Co-ordinate customer complaint from initiation to resolution
  • Generate, provide and follow up on Project price quotations & sample requests to customer
  • Ensure project prices are entered & correct in Enterprise Resource Planning (ERP) system prior to recieving project order.
  • Enter Project ordres onto our Enterprise Resource Planning (ERP) system & ensure order is fullfilled through the supply chain meeting company KPI’s for on time and in full deliveries (OTIF)
  • Proactively follow up on status of project in the Customer Relationship Management (CRM) application
  • Provide proactive communication overview of the key project details to Supply Chain Management to provide visibility of upcoming demand.
  • Understand Value Contribution Margin of projects and identify potential issues to Demand Creation & Sales Teams
  • Provide weekly & monthly reports to the business on a regular basisand use the reports to proactivly dive improvements.
  • Provide innovative recommendations for continuous process improvements and challenge the current status.
  • Superuser of Customer Relationship Management (CRM) System ; Test and provide business point of view on our Customer Relationship Management (CRM) System
  • Visits to architects, cladders and customers.

      The Experience You Will Bring

      Requirements:

      • Position operates in a fast pace environment, the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able to counteract with solutions.
      • Ability to build strong relationships
      • Multitasking is required daily along with good organizational skills
      • Analytical skills, including the ability to prepare and analyze databases and spreadsheets to make solid business decisions and recommendations to senior leadership
      • Ability to problem solve by use of resources within the business to ensure business and customer are provided with a win-win solution.
      • Entrepreneurial person who is business minded
      • Excellent telephone and communication skills
      • Adapts well to unexpected change
      • Have the confidence to challenge the current status
      • Proficient in written & spoken English Language
      • Languages – English, German
      • Efficiency, accuracy and attention to detail
      • Sense of urgency
      • Customer service focused
      • Good organizational skills
      • Self motivated
      • Bachelors degree
      • Advanced PC skills in Microsoft Excel, Word, PowerPoint 

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