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Customer Service Representative


Customer Service Representative – Olympia, WA

Are you customer-focused, a quick learner and detail-oriented? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific!

Our Industrial Corrugated facility in Olympia, WA is seeking a Customer Service Representative to work in our fast-paced environment where priorities frequently change to meet the needs of daily production, customer and business needs. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments.

Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our Corrugated division, please visit www.gppackaging.com.   

What You Will Do In Your Role

  • Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs
  • Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate
  • Completing various forms and inputting information into order entry systems.
  • Interfacing with other internal departments to facilitate order flow process
  • Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department
  • Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed
  • Receiving complaints concerning billing, product or service rendered, and working with Quality Assurance and other departments as appropriate to identify root cause and corrective action
  • Occasionally traveling to customer facilities
  • Thriving in an environment of continuous change

The Experience You Will Bring


  • A minimum of two (2) years of customer service experience in a manufacturing, industrial warehouse, or distribution center environment
  • Willing and able to work overtime as needed
  • Experience using Microsoft Office; Word, Excel, and Outlook

What Will Put You Ahead

  • Associates Degree or higher
  • Experience in a fast paced, high volume manufacturing environment
  • Experience in the corrugated packaging industry
  • Experience with data management systems/process flow

Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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