Customers Service Specialist
Essential Job Responsibilities
- Ensure the customer’ orders could be well received, loaded, and acknowledged.
- Evaluate customer order with relevant department and give timely feedback to customer.
- Update weekly forecast timely and highlight to internal team if any big variance, meanwhile contact customer for the reason of fluctuation.
- Schedule shipping plan to meet all sales orders on time and in the most efficient manner.
- Represent the company with a professional image when dealing with customer for any order and delivery issue.
- Respond customer complaint and implement preventative action.
- Update customer contact window information periodically.
- Outsourcing part scheduling