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The Koch Global Solutions (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise wide solutions.

What You Will Do In Your Role

This role will help build your technical knowledge and the application of our management philosophy, Market Based Management, while providing enterprise-wide solutions. Our environment is team-orientated, welcome to challenging status quo; both operational and innovation focused. You will also receive exposure to and ability to gain better understanding of our Koch Companies.
Are you asking yourself, how will this role prepare me for career growth? This role will allow you to build relationships across Koch, learn more about the enterprise and have a better understanding of applying Market Based Management effectively. The skills you learn will help you continue to achieve improvement and grow at Koch. What will set an individual apart and make them a top performer in this role? A talented professional that seeks to understand our business as well as our customers' business needs/challenges and solves those problems with consumer experience at its' core. An individual that embraces teamwork and encourages breaking down cross-team and business barriers. An individual that can consistently manage their time to complete their base responsibilities and extra initiatives simultaneously. The individual in this role will provide a positive consumer experience through interactions, find innovative ways to improve IT support. As well as, possess a passion for eliminating waste from our current manual process and non-standard solutions and apply critical thinking in day to day activities. 

The Experience You Will Bring 

Basic Qualifications:

  • 2+ years' experience in IT customer service, troubleshooting complex IT issues, and MS operating systems and applications

Preferred Qualifications:

Experience with Data Reporting/Data Analytics

  • Experience with Service Now 
  • Experience with SCCM or other software deployment tools
  • Experience with troubleshooting Mac issues
  • Experience with troubleshooting Android and iOS issues
  • Experience deploying enterprise-wide IT solutions
  • Excellent communication, documentation, collaboration, and organizational skills

Salary and benefits commensurate with experience.
 Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

This job posting is no longer active.

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