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Customer Contact Specialist

Description

Who is Guardian Industries?

When you are looking at a city’s skyline or any of the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings.SRG Global™, aGuardian Industriescompany, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. 

And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at: https://www.guardian.com

Guardian Industries or SRG Global or Guardian Glassis seeking you to become our next Customer Contact Specialist in our production facility in Bolesławiec!

What You Will Do In Your Role

  • To coordinate the right amount of parts in supply against end customer orders while maintaining certain criteria and standards (Ratings). Maintaining ratings at established targets
  • Monitoring and analysis of client releases to maintain end customer satisfaction. Monitoring customer ratings to maintain the highest possible rating
  • communication with clients to improve relations
  • Stock tracking, to avoid delays in shipments
  • Solving problems caused by the lack of shipments or the use of incorrect methods with the attendant claims and demerits to rating
  • Claims management, swift resolution and allocation of costs derivatives
  • Customer Portal management
  • Packaging management - Packaging flow between customer and SRG, in and out. Packaging portal management
  • Monitoring of new projects, level changes, EOPs and management of obsoletes. Coordinating with programs and commercial

The Experience You Will Bring

Requirements:

  • Good knowledge of Microsoft Excel
  • Ability to communicate in English 
  • Knowledge of German is a strong plus 
  • Assertiveness, resilience and openess for change
  • Stress management skills
  • Attention to detail 
  • Self-motivation and ability to work under pressure

What Will Put You Ahead

  • Excellent Organisational Skills
  • Good Written and Oral Communication Skills
  • Understanding of Business Operations
  • Computer Literacy
  • Superior Problem Solving Skills
  • Knowledge of Supply Chain and Distribution Management
  • Ability to Meet Deadlines
  • Knowledge of Manufacturing Processes

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