Consumer Satisfaction Representative

Description

Georgia Pacific is seeking for a Consumer Affairs Representative. The primary purpose of this role will be to make sure that our services will be preferred in the marketplace. You will be responsible for delivering a positive consumer experience at every touchpoint, reinforcing why GP and our brands are differentiated by understanding, resolving customer issues/complaints, and escalating if needed in timely manner across calls, voicemail, email, ratings and reviews, letters and funneled from social channels.

What You Will Do Responsibilities

• Provide excellent customer service through active listening and problem solving that inspires customer loyalty
• Handle and carefully respond to all customer inquiries through phone, voicemail, email, letter, social, ratings & reviews
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Appropriately communicate with customers via desired channels with brand tone of voice
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Document all inquiries, requests, resolutions, and follow-up tasks

• Ability to apply economic and critical thinking skills on daily basis

Who You Are (Basic Qualifications)

• High school diploma or general education degree (GED)
• 3 years of customer service experience
• Experience working with inbound and outbound calls

• Experience with Microsoft Office

What Will Put You Ahead

• Bachelor's degree or higher
• Experience with salesforce®
• SAP experience, preferably S4 Hana

• Experience working at a consumer products company

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are
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At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf