SENIOR PRODUCT SUPPORT ANALYST

Description

Your Job

Flint Hills Resources is looking for a Senior Product Support Analyst to join our Application Support team at our Wichita, KS headquarters. The FHR Application Support Team (FAST) provides IT support and services for FHR business applications. FHR IT is undergoing a rapid transformation as we quickly adopt more modern applications that touch on every aspect of our business. As a Senior Product Support Analyst, you will be a key part of this modern transformation and facilitate strategies to improve reliability of our products. The Senior Product Support Analyst of the future for Flint Hills Resources will create value by supporting various platforms to deliver value to our customers faster. This role will partner with our customers to enhance reliability and reduce cost. Experimentation, collaboration, communication, and ownership will be key.

What You Will Do

• Act as a point of escalation for critical issues, ensuring timely resolution and effective communication with stakeholders

• Mentor support resources on work processes
• Partner with business and product teams to improve reliability of products and services.
• Own larger scale support initiatives that span the organization
• Collaborating as part of a large team across multiple disciplines, focusing the right resources on the right tasks
• Own initiatives with an emphasis on operational excellence
• Ensure that all service level agreements (SLAs) are met or exceeded for applications and integrations
• Develop business relationships and ensure support services meet expectations 

Who You Are (Basic Qualifications)

• Two (2) or more years of experience in an IT Support Role or an IT Related Degree
• Experience leading projects and/or initiatives.
• Experience influencing team members, customers and/or stakeholders to reach objectives.
• Strong communication skills

• STEM-related or Information Systems Degree

• Experience with AWS Technologies and Services
• Leadership or supervisory experience 

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are
As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline – delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf