Customer Service Coordinator
Description
Guardian Industries is a diversified global manufacturing company with leading positions in float glass and fabricated glass products for the commercial and residential construction industries. Through our Science & Technology Center, Guardian is at the forefront of innovation including development of high performance, energy-saving glass coatings and other advanced products. Guardian, our subsidiaries, and affiliates operate facilities throughout North America, Europe, South America, Asia, Africa and the Middle East. (http://www.guardian.com/GuardianGlass)
What You Will Do In Your Role
As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also work towards the goal of becoming the preferred partner through customer experiences that cultivates mutual benefits and creates value through leveraging HP Team & Best in Class customer experience mindset.
- Represent the brand for the customers, being the first contact for them
- Orders Management, being responsible for the order entry & deliver on time and in Full
- Customer attention & service in order to create more value identifying business opportunities
- Develop Customer Engagement programs; identifying opportunities to create action plans.
- Partner with logistics, planning, commercial and Customer Service to minimize service fails.
- Work based on our Principled Based Management philosophy and our guiding principles to create continuous value and build virtuous circles.
- High service level commitment with the customers to follow each of their needs
- Successful implementation of new systems for Guardian El Marques, e.g., CRM, ERP, other.
- Transformation & Continuous improvement mindset
- Customers trainings about guardian tools
The Experience You Will Bring
Requirements:
- Bachelor’s College Degree; Industrial Engineer, administration or similar.
- Previous experience in customer service operations, O2C process, financial process knowledge, customer claims, credits & debits, sales or managing commercial accounts
- ERP management, CRM system management
- Strong analytical, organizational and presentation skills
- Communication skills to be able to interact with all teams; influence, build relationships
- Negotiation skills
- Must have demonstrated ability drive transformational change
- Proficiency in excel
- English professional proficiency
- Open to travel as needed; typically, 10% of the time.
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