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Temporary Customer Care Specialist (m/f/d)



For our sales office in Zug we are looking for a Customer Care Specialist (m/f/d) on a temporary basis for 12 months. In this role you will have the opportunity to collaborate with customers, our internal sales and operations groups to maintain an uninterrupted order flow to the customers. You will have the possibility to leverage your excellent communication skills to coordinate activities across multiple customers and/or production facilities in an international environment.

What You Will Do In Your Role

  • Order management from A-Z (liaison with manufacturing, customers, scheduling, sales) – order processing (liaison with our mills, customers, warehouses, sales)
  • Placing of orders with our production facilities
  • Daily check of the actual supply plans and purchase orders
  • Issuance of documents for cargo’s arrival (proforma-invoices, delivery schedules, checking of B/L)
  • Monitoring of daily deliveries and issuing of daily invoices

The Experience You Will Bring


  • Completed commercial vocational training or other commercial education
  • Fluent communication skills in English and German
  • Experience in using Microsoft Office programs
  • Customer-oriented mindset, team player mentality

What Will Put You Ahead

  • Communication skills in any other European language would be a plus
  • Experience in Order Management or Supply Chain
  • Experience working in an international company

We Offer

  • Fast moving, international and diverse environment
  • Thorough introduction
  • Interesting and demanding role in a dynamic team in the heart of Zug
  • Room for creative ideas and appreciation for your commitment

GP Cellulose GmbH is the global trading headquarters of fluff and specialty cellulose products. We have five manufacturing locations in the United States and export and sell our products worldwide. We are a subsidiary of Georgia-Pacific LLC whose headquarters is in Atlanta, Georgia, USA. We focus on understanding the needs of our global customers and developing product solutions to meet those needs.

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