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Customer Service Representative (Remote)

This job posting is no longer active.


Georgia-Pacific is seeking a Customer Service Representative supporting four of our key box plants in Cleveland, TN, Huntsville, AL, Bradford, PA & Mount Wolf, PA facilities. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Service Representative creates value by ensuring accurate orders, quality customer service and deliveries by Georgia-Pacific.

Location: This role is open for fully remote across the US

Schedule: Standard business hours; 8am to 5pm EST, Monday – Friday, with flexibility as needed based on customer demands 

What You Will Do In Your Role

  • Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
  • Create and maintain spreadsheets to track inventory, order status and other customer and production related data
  • Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.
  • Coordinate shipments of products with shipping department
  • Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
  • Manage inventories for effective production review and planning
  • Accounts payable/receivable duties 

The Experience You Will Bring


  • Intermediate experience using Excel specifically utilizing spreadsheets daily & creating formulas
  • Experience with record keeping management/documentation
  • Able and willing to be flexible to work a schedule needed to support the business including overtime and weekends as needed
  • 5 - 10% travel as needed 

What Will Put You Ahead

  • 2 years of sales, customer service and/or administrative/clerical experience 
  • Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment
  • Corrugated packaging industry is a plus but not required
  • Associates Degree or higher 

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

For this role, we anticipate paying $55,000- $65,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. 

Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf


This job posting is no longer active.

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