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Product Support Analyst



INVISTA transforms daily life through its innovations in the nylon and specialty materials industries. You may find INVISTA's products in your clothing, carpets, automobiles, and computers—just to name a few. 

We are currently seeking a Product Support Analyst to join our Laboratory Transformation product team. The Product Support Analyst will be a part of a multi-discipline team that manages INVISTA’s global laboratory systems, building strong working partnerships with local site operational and lab capability teams to deliver outstanding system and system reliability.

If you love solving problems, come help us create value by accelerating our transformation. 

What You Will Do In Your Role

  • Implement solutions that improve the reliability and completeness of INVISTA Laboratory processes
  • Manage and maintain our laboratory systems (Laboratory Information Management System (LIMS) and Instrument Management Software), ensuring the systems are reliable and available, with sufficient capacity to accommodate growth
  • Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems
  • Troubleshoot and resolve a variety of issues, actively supporting development of system management’s best practices
  • Deploy and manage environment changes such as new interfaces, components, etc.
  • Monitor and maintain a variety of interfaces responsible for moving data between systems
  • Coordinate with systems, network and/or database administrators to implement application or system patches and upgrades; maintain proactive communications with users regarding activities, problems, status, timelines, and other details
  • Resolve complex technical issues that involve significant freedom of action, or which require working in a collaborative manner with multiple teams and stakeholders, such as network, information security, architects, database administrators, engineering teams, console operators, etc.
  • Demonstrate a high level of initiative to drive and achieve improvement opportunities focusing high quality user-experience

The Experience You Will Bring


  • Knowledge and familiarity with laboratory applications usage, installation, and configuration
  • Experience managing IT/Software initiatives and projects (leading status meetings, gathering and working through requirements, focusing on agile and iterative deliverables)
  • 2+ years’ experience in the deployment and on-going management of software applications in an enterprise environment

What Will Put You Ahead

  • Experience in installation, configuration, and monitoring of SampleManager and Chromeleon
  • 1+ Years of Leadership Experience
  • Experience with deploying and maintaining interfaces between Laboratory Applications and other IT Systems
  • Other developer technologies: SQL, Python, C#, .NET.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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