Join our Talent Network
Skip to main content

IT Operations Monitoring Administrator



IT Operations Monitoring Administrator

Guardian Industries is looking for customer service focused individuals to be part of the IT Operations View Ops Monitoring team.

Job description:

The IT Operations Monitoring Administrator will work in configuring the monitoring in our preferred tool DataDog, maintain the correct documentation for the team (create and update) and monitor pro-active and reactive alerts coming from various tools. Being part of a Global team and being responsible of supporting monitoring functions which runs multi-platform systems.


  • Work with Datadog different integrations and configure monitoring (alerting).
  • Work with Computer Operations teams to monitor pro-active and reactive alerts coming from various tools.
  • Collaborate with other IT teams and services providers.
  • Monitoring – scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.
  • 1st Level Support. Register and classify received Incidents and undertake an immediate action.
  • Incident Ticket Management – entering alerts into ticketing tool (ServiceNOW) and updating these tickets as necessary.
  • Escalation – contacting various support teams as necessary to ensure alerts are properly managed.
  • Process Improvement – continuously review current processes to identify rooms for improvement including automation and job optimization.
  • Documentation – create and update documentation related to Operations Monitoring.
  • Audit – ensure that all documentations used by the team are complete, accurate and up to date.
  • · Reporting and Communications – create and distribute reports and communications related to Operations Monitoring.


  • Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports.
  • Good communication, presentation, and interpersonal skills.
  • Ability to work under pressure and be focused on providing a high level of service to the client and maintain a positive and resilient attitude.
  • A good team player but also able to achieve personal targets.
  • Able to communicate with all levels of the organization from senior management, junior staff, and technical personnel.
  • A high standard of oral and written English
  • Organized and focused.
  • Clear confident communicator
  • A strong commitment to service, quality, and reliability
  • Creative, proactive and collaborative.
  • Look for continuous transformation and self-actualization.

Valuable Knowledge & Experience

  • Technical IT expertise and skills in Virtual Servers / Windows server & Linux .
  • Experience or Knowledge in a Data Centre environment.
  • Working experience or knowledge in Computer & network Monitoring.
  • Operating experience in operator networks or large data center networks would be an advantage
  • DatDog setup proved experience: Integrations, Containers Monitoring, Monitoring and alerting…
  • Experience in various hardware platforms (Vmware, AWS, Kubernetes, Windows..)
  • IT Degree Certificate.
  • ITIL proven knowledge.

    Sign up for our talent network.

    Not ready to apply? Take a minute to sign up to receive notifications on opportunities that match your interests.

    Sign Up Now