IT SITE SUPPORT SPECIALIST

• Ensure local manufacturing and operations are proactively supported and do not experience a shutdown due to any computer systems issues.

• Support local project initiatives which require IT involvement as directed by local site management and Operations leaders that meet standards for PCN and Business Network

• Continued hunger to find opportunities to introduce new ways to deliver better results using NextGen technologies and services.

• Technical lead for set-up of all local Site Equipment while additionally recommending – via standards – optimal solutions (don’t be an order taker, be an engaged partner).

• Utilizes the internal Compass helpdesk to help manage customer engagements and requests

• Assures regional projects adhere to corporate standards, documenting exceptions and presenting to management. Provides regional management with on-going updates.

• Responsible for Relationship Management with other internal groups. Coordinate plans and activities that involve the maintenance and set up of the local infrastructure.

• Operates as local support for server, storage and network activities at the site and acts under direction from KGS regional group regarding these activities (when Corporate team unable to resolve).

• Be part of global support team provide remote support in IT operations and projects.

• Communicates system activities to management and other departments affected by the network performance.

• Partner with OT Engineers to better understand how IT and OT align to achieve Line-of-Business deliverables.

REQUIRED:

· 5+ Years of Infrastructure support experience

· 2+ Years of Infrastructure Projects and Solutioning

PREFERRED:

· Experience in a customer support environment

· Experience in a Manufacturing environment

· 2+ Years of working with Cloud platforms

· 2+ years of support Linux based systems

REQUIRED:

· People Focused technologist skilled in actively listening and restatement to gain alignment.

· Interpersonal skills to effectively work with co-workers and external contacts to respond positively to situations.

· Proven experience to prioritize, organize, and coordinate simultaneous tasks/projects

· Translate business requirements into technical enabling technologies by tapping into current and new services being developed while concurrently working with technical SMEs

· Calm under pressure; can think on your feet; ability to manage escalations

· O365 Experience: Teams, Cloud Voice, SharePoint, OneNote

· Problem solving skills that demonstrate the ability to identify problems, determine causes, evaluate alternative solutions, and make recommendations

· Proven experience with effective translation between Technical and Non-Technical Persons.

· Ability to work in an environment that requiring the courage to challenge the status quo and the humility to accept feedback (positive and for growth).

· Apply an appropriate sense of urgency to business and IT problems; keeping customer updated on actions impact business continuity.

· Ability to work outside nontraditional hours (M-F: 8am-5pm) when necessary.

PREFERRED:

· Coding and development skills (2+ Years)

· Cloud Platform solutioning

· Technical knowledge and ability to troubleshoot across multiple IT infrastructure disciplines

· Knowledge of manufacturing systems

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