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IT Manager – Customer Experience Systems (salesforce/Ecommerce/MarTech)



Georgia-Pacific (GP) is seeking a leader that wants to join our team that will implement the next generation of knowledge systems centered on SAP S/4 Hana ERP for our Building Products businesses. As a leader for the Customer Experience (CX) area, you will work with order management, operations, and supply chain teams to develop effective end to end processes within the ERP, customer experience systems, and reporting/analytics platforms that will enable the business transformation. 

The ideal candidate will have in depth CX system experience (CRM, Customer Portal, CPQ, eCommerce, MarTech), knowledge of end-to-end commercial business processes, data management, and excellent communication skills, and experience supervising and mentoring IT professionals on large projects. In this position you will be a leader on a matrixed cross functional team where you will use initiative, influence, and leadership skills to enable customer experiences that create value for internal and external stakeholders. You will report to the IT Sr. Director leading the technology team with dotted line responsibilities to the business Sr. Director of Customer Experience.

What You Will Do In Your Role

  • Serve as primary contact between customer experience leadership and IT capabilities
  • Apply business analysis principles to elicit, understand, document and track requirements through the delivery process. This will require leading meetings and workshops.
  • Understand and document cross system process flows, integrations, reporting, and workflow requirements impacting areas of responsibility
  • Work with business and technology stakeholders to prioritize requirements, make technology decisions
  • Clarify strategy, scope, and end state capabilities, secure commitments, and maintain accountability for deliverables
  • Communicate changes, enhancements, and modifications of business requirements
  • Assist in conducting research of alternatives and cost/benefit analysis
  • Assist with the creation and impact of deployment and cutover plans
  • Demonstrate a high level of ownership, leadership, initiative, and strong sense of urgency in all assignments as part of a fast-paced project implementation environment
  • Demonstrate excellent oral and written communication skills.

The Experience You Will Bring


  • Experience defining strategy, building teams, and working with various stakeholders
  • Experience leading a team of business analyst, product managers, or similar roles enabling the customer experience capability (CRM, Customer Portal, CPQ, eCommerce, and marketing technology)

What Will Put You Ahead

  • Experience with salesforce platform
  • Experience with configure price quote (CPQ) software
  • Experience with SAP S/4 Hana
  • Experience with custom software development
  • Working Knowledge of Agile/SDLC development methodologies

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 
This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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