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Application Support Specialist

This job posting is no longer active.

Description

The Applications Support Specialist will report to the Applications Engineering Supervisor and will work closely with external customers/prospects and collaborate internally with Engineering, Manufacturing and Quality. The Support Specialist will be the primary point of contact for customers to provide technical support, identify other products/applications that may benefit the customer and recognize new product opportunities. The Support Specialist will engage engineering/manufacturing to determine the viability of new product opportunities and assist in the "request for quotation" process. The Support Specialist will also serve as the liaison between customers and the company’s Quality department for any potential quality concerns. 

This role does not entail cold-calling and is not commission-based. It is an in-house technical sales/support role with 5% travel to other Molex and/or customer locations.

Polymicro & FiberGuide Industries are Molex Companies, and part of Koch Industries, manufacturers for optical fibers, fiber assemblies, fused silica capillary tubing and other micro-components for the medical device and analytical instrument industries. To learn more, please click here: https://www.molex.com/molex/products/group/polymicro

What You Will Do In Your Role

  • Contribute to a positive customer experience by responding to technical inquiries, requests for quotation and sales orders from existing and potential customers
  • Serve as the point of contact for customers to correctly identify the appropriate products for their applications
  • Work with Sales and Marketing team to identify customer needs/specifications that could lead to the creation of new products
  • Effectively communicate customer specifications to engineering and manufacturing
  • Initiate and monitor the preparation of quotations, sales orders and return authorizations
  • Strive to achieve mutually beneficial "win-win" outcomes for Polymicro and their customers

The Experience You Will Bring

Requirements:

  • Associate degree or higher in an Engineering or Scientific discipline
  • Minimum of 1 year of sales and/or customer service experience

What Will Put You Ahead

  • Sales experience in a technical manufacturing field
  • SAP experience

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations. 

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.


At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.


Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 
This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf


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This job posting is no longer active.

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